Shipping policy

Last Updated
September 16, 2026

Thank you for shopping with Realcond.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.realcond.com. It provides information about order processing times, shipping estimates, tracking information, and other shipping-related details.

1. Order Processing Time

Orders are generally processed within 1–3 business days.

Business Days:
Monday – Friday, excluding U.S. public holidays.

During peak seasons, promotional events, holidays, or periods of increased order volume, processing times may take slightly longer. If a significant delay occurs, we will contact you using the information provided with your order.

2. Shipping Destination

We currently ship orders within the United States and to certain international destinations where shipping availability is displayed during checkout.

Shipping availability may vary depending on your delivery address, product availability, and the shipping options available at checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time plus shipping transit time.

United States Standard Shipping

Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Shipping transit time begins after your order has been processed and shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier conditions, holidays, order volume, address verification requirements, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders shipped within the United States unless otherwise stated during checkout.

If shipping charges apply, the applicable shipping cost will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has shipped and the carrier has received your package, it may take 24–72 hours for tracking information to become available or update.

If the tracking information does not update immediately, please wait for the carrier's tracking system to refresh.

If tracking information remains unavailable or does not update for an extended period, please contact hello@realcond.com with your order number so we can review the available shipping information.

6. Shipping Carriers and Logistics

Orders may be shipped through available shipping carriers or logistics providers depending on product availability, destination, and operational requirements.

The shipping carrier or logistics provider used for an order may vary depending on order details and delivery location.

We do not guarantee the use of a specific carrier unless a particular shipping option states otherwise.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name.
• Street address.
• Apartment, suite, or unit number
• City, state, and ZIP code.
• Phone number.
• Email address.

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing an order, please contact hello@realcond.com as soon as possible.

While we will make reasonable efforts to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@realcond.com with your order number and tracking information.

We may ask you to confirm your shipping address, review possible delivery locations, and provide additional information to help us investigate the issue.

We will review available tracking information and may contact the applicable carrier when necessary for additional delivery details.

Any further handling of delayed, lost, or missing packages will depend on the available order information, carrier information, and applicable store policies.

9. Failed Delivery or Returned Packages

If a package is returned due to incorrect shipping information, unsuccessful delivery attempts, refusal of delivery, or other customer-related reasons, we will contact you when possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery not caused by Realcond.

The handling of returned packages will depend on the reason for the return and the circumstances of the order.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@realcond.com as soon as reasonably possible.

To help us review the issue, please provide:

• Order number.
• Clear photos of the product.
• Photos of the packaging, if applicable.
• A brief description of the issue.

Reported issues will be reviewed and handled in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@realcond.com as soon as possible.

While we will make reasonable efforts to assist, we cannot guarantee changes or cancellations once order processing has started or the order has been shipped.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Store Name:
Realcond

Website:
www.realcond.com

Email:
hello@realcond.com

Phone:
+1 949-452-4587

Business Address:

14 Saraceno, Newport Coast, CA 92657, United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM PT
Sunday: Closed

We aim to respond to shipping-related inquiries within 1–2 business days.